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Order Statuses

In this article, we will explain the purpose of order statuses and payment statuses and why it's useful to use them.

Through the order statuses, NEXT BASKET provides an even more systematic way to manage and track orders.

In NEXT BASKET, there are two types of statuses:

  • Processing Status
  • Payment Status

Processing Statuses

Processing statuses can be viewed as the delivery status of the order itself. This status is separate from the payment status.

Processing statuses are manually changed, and therefore, the merchant needs to keep track of the actual location of the shipment and whether it has reached the customer.

The following processing statuses are available:

  • New
  • Canceled
  • Processing
  • Shipped
  • Delivered
  • Delivery Canceled
  • Finished
  • Returned
  • Partially-Returned

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The merchant can decide the shipment status, but for better accountability, we advise that shipment statuses be updated based on the real situation.

Payment Statuses:

For payment statuses, NEXT BASKET provides ready-made automation. Upon receiving payment for an order, if it's made through our integrated payment gateways like Stripe, Braintree, Borica, or Epay, the payment status automatically changes.

The payment statuses are as follows:

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For a new order, the payment status is always "Pending," and then based on the customer's action, it is automatically updated.

*Note: Payment statuses do not change when the payment method for the order is Cash on Delivery or Bank Transfer.